Refund policy

Returns

We accept returns within 7 days of delivery. To be eligible for a return, items must be unused, unopened, and in their original packaging. We reserve the right to refuse returns that do not meet these conditions.

Due to the nature of our products (cosmetic and personal care items), used or opened products are not eligible for return under any circumstances.

Customers are responsible for all return shipping costs. We do not provide prepaid return labels or free returns.

All approved returns are subject to a 20% restocking fee, which will be deducted from the refund amount.

To start a return, contact us at contact@honeynail.co within 7 days of receiving your order.

Order Cancellations

Orders cannot be canceled once they have been placed. Please review your order carefully before completing your purchase.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, you must contact us within 48 hours of delivery at contact@honeynail.co and include clear photos of the product and packaging.

If your claim is approved, we will offer a replacement. Refunds will only be issued in rare cases at our sole discretion.

Restocking fees do not apply to damaged or incorrect items.

Refunds

Once your return is received and inspected, we will notify you of approval or rejection. If approved, refunds will be issued to your original payment method within 5–10 business days.

Original shipping fees are non-refundable. Return shipping costs are the responsibility of the customer. The 20% restocking fee will be deducted from all approved returns.

Shipping Issues

We are not responsible for lost, stolen, or delayed packages once they have been shipped and are in the possession of the carrier.

Incorrect Address

Customers are responsible for providing the correct shipping address. We are not responsible for orders shipped to incorrect or incomplete addresses provided at checkout.

Refused Deliveries

If a package is refused or returned to us, the customer will not be eligible for a refund.

Chargebacks

By making a purchase, you agree to contact us first to resolve any issues before filing a chargeback. Unauthorized chargebacks may result in being banned from future purchases.